The work order system is mainly divided into two categories: one is the internal department task communication system; the other is the system specially used for after-sales installation and maintenance, which is the software to send the work order to field personnel for home maintenance. Work order management software is a database for work orders, facility requests and action plans. Good work order management software can make it easy for managers to track maintenance work, make it easy for employees to create and update work orders, and sometimes even automatically generate them. Instead of having employees submit a work order request manually, the work order management software can automatically perform most of the processes: just a few clicks, you can enter, approve and send the work order to the contractor.
Why is work order management software so important?
An experienced facility manager will tell you that an organized and effective work order plan is essential for long-term success. Hundreds of maintenance requests can be made in a day through the facility management department, ranging from the replacement of hard to reach lights to the repair of damaged equipment to the removal of snow from the parking lot. Perform work orders quickly and completely to keep your position running smoothly and satisfy customers.
However, work orders are often full of errors and take weeks to resolve. Typing the wrong words on the workplace or contact information can lead to frustrating delays, which can have a negative impact on the customer experience. If delays, inaccuracies and poor communication occur too often, all of these can become costly – often when tracking work orders on pen and paper.
What are the main functions?
All the different vendor options in the work order system share some key features. These tools are essential for successful operations.
Ticket sales maintenance
Most people in facility management are familiar with the concept of a maintenance ticket – a unique digital identifier that matches the description of the task at hand generated by an administrator, customer, or other party. This can organize and simplify the creation and processing life cycle of fault orders. It supports the actions taken by maintenance personnel to solve specific problems and close the fault list. Many programs provide role-based access to ensure who can open and close tickets. The work order management system introduces complex dashboard and interface technology into the ticketing process to make it more efficient.
Another major component of most worksheet systems is the form of asset resources. These information resources are often in readily available locations within the program, allowing users to quickly find critical information about specific assets. This allows maintainers to use their time more efficiently and focus on the work at hand. For example, asset resources typically display warranty information, regulatory expectations, and maintenance records to help technicians maintain best practices for maintenance, repair, and preservation. They may also have some tax or financial related information, such as depreciation data.
In the report
Another major function of the worksheet management system is the reporting function. Different suppliers provide their own unique proprietary report types. Reports can show enterprise managers more about the types of predicted maintenance for assets, what maintenance needs to be planned in the future, and how to plan the best preventive maintenance for each asset. The work order software also provides more and more frequent analysis tools, and provides users with predictive analysis to find and solve problems of failure and maintenance. These tools depend on the customer’s needs, size and industry.
Benefits of the work order management system?
The work order system focuses on improving and enhancing maintenance software. But what are the benefits?
Reduce unexpected problems
One of the most obvious benefits is the ability to perform preventive maintenance at planned times. Before the failure is prevented, the service life of the business assets can be extended. Predicting potential problems can also save users money, because it’s almost always cheaper to maintain assets piecemeal than to replace the entire asset in the event of a failure. Preventive maintenance management can also help streamline workflow by reducing emergency maintenance and providing technicians and administrators with orderly planning capabilities.
In addition to key efficiency results, the worksheet manager can use the data stored in it to provide valuable business intelligence. Most dashboards and reporting systems allow senior management access and study how to support the system over time. Depending on the job system, you can do this using predefined KPIs or customizable qualifiers. This function can be used to mine all kinds of data and input it into general business intelligence system, so as to help enterprises open up a better way.
Reduce tedious work
Another benefit of the work order software is maintenance automation. For example, all content is managed and tracked through a specially designed digital dashboard, rather than actual paper bills and labor-intensive paperwork. Many field service solutions provide color coding and drag and drop planning for ultimate ease of use. This will automatically (rather than manually) update the information.