After the ERP system of the enterprise goes online, it is not possible to give up. What should you do now? I hope your plan solves some post implementation activities to help you achieve the business objectives of the new ERP and bring certain benefits to the enterprise. But most companies are turning to new ERP solutions to address the gaps that make them unable to help achieve their business goals.
For example: 1. The current ERP solution function no longer exists. 2. There are a variety of ERP solutions that make it difficult to run and report business effectively. 3. The current ERP solution can not achieve business benefits. 4. Several manual processes need to be automated.
Here are five “best practices” that can be considered after the ERP solution is launched to help the enterprise achieve the initial goal of the new ERP solution.
1) Post implementation support
When you finally “go live” with the new ERP solution, it is important that the project team still provide a sufficient level of support to help adapt to the new processes introduced into the organization. It is hoped that testing, training and education will be part of the ERP implementation project plan until the “go live” date, however, you should use the formal structure planning for at least one month of post implementation support, existing project resources, to fully assess the acceptance of the new ERP solution and to document any issues that need to be addressed.
2) After communication and training
Continuous communication will ensure that the organization understands the implementation of ERP after “online”. Well informed organizations that understand what is happening will be able to operate more effectively and help solve problems when needed.
3) Measurement of commercial interests
Most organizations will prepare business cases for ERP projects. Once launched, it is important to ensure that the original business case is implemented. A performance measurement framework should be established to document expected business benefits as part of the post implementation review process. This measurement framework should include the establishment and measurement of key performance indicators (such as KPIs) for important business processes to help organizations focus their activities on key value drivers.
4) Continuous improvement
For any organization, to achieve profit growth, it must focus on continuous improvement activities. As part of the post support activities, it is important to establish a business process improvement plan. After all, this is one of the main reasons why you may invest in ERP.
5) Organization adjustment and change management
ERP implementation plan is usually “based on” the impact on people in the organization (i.e., personnel, process and Technology). Senior management and project teams need to understand not only ERP implementation, but also the use of new technologies. Understanding your employees and the changes they will experience from the new solution is critical to reap the benefits of your ERP investment. Involving your human resources team or change management consultant to help the team prepare for the changes they are going through is critical to success and effective continuous use of ERP solutions.